Refund Policy

Eligibility for Returns

You may return eligible products within 14 days of receiving your order if:

• The item is faulty, damaged, or not as described.

• You contact us in writing within 14 days of delivery to request a return.

To be eligible for a return:

• Items must be unused, in their original packaging, and in the same condition as received.

• Proof of purchase is required (e.g. order confirmation or receipt).

Non-Returnable Items

For hygiene and freshness reasons, we cannot accept returns of:

• Opened or used food or drink products (e.g. coffee beans, tea, baked goods).

• Perishable catering items.

• Digital downloads or printed course materials once accessed or used.

Return Process

Please contact us at hello@magnetcollective.com before returning any items.
Once your return is approved:

• You’ll receive instructions on where to send your item.

• Customers are responsible for return postage costs unless the item is faulty or sent in error.

Refunds

Once we receive and inspect your returned item, we’ll notify you of approval.
If approved, your refund will be processed within 5–10 working days to your original payment method.

Barista Courses, Training, & Events

Cancellations by You

If you need to cancel a booking:

• More than 7 days’ notice: You may reschedule or receive a full refund.

• Less than 7 days’ notice: A 50% cancellation fee applies.

• Less than 48 hours’ notice or non-attendance: No refund will be issued.

Refunds will not be provided for missed sessions, late arrivals, or non-attendance once the course has started.

Cancellations by Us

If The Magnet Collective must cancel a course, event, or booking due to unforeseen circumstances (e.g. staff illness, low enrolment, or venue issues), you will be offered:

• A full refund, or

• The option to transfer to another date at no extra cost.